Privacy Policy
We at StaySereno value your trust. This Privacy Policy explains how we collect, use, and protect the information of our guests, property owners, and partners when you use our property rental and management services.
1. Information We Collect
- Guest Information: Name, contact details, identification documents (as required by law), payment details, booking history, and preferences.
- Property Owner Information: Name, contact details, property documents, banking details for payouts, and agreements.
- Website/Online Data: Device information, IP address, and cookies to improve user experience.
2. How We Use the Information
We use the collected information to process bookings, verify identities, manage properties, communicate updates, process payments, ensure compliance, and provide customer support.
3. Sharing of Information
We may share information with property owners, service providers (cleaning, maintenance, payment gateways), and government authorities if required by law. We never sell your information.
4. Data Security
We take reasonable measures to protect your personal data, but no system is completely secure. We encourage you to safeguard your personal devices and login details.
5. Cookies & Website Use
Our website may use cookies and similar technologies to enhance your experience. You may disable cookies in your browser settings if you prefer.
6. Your Rights
- Access the data we hold about you.
- Update or correct your personal details.
- Request deletion of your data (subject to legal obligations).
- Opt out of promotional messages.
7. Policy Updates
This Privacy Policy may be updated from time to time. The revised version will be posted on our website with the updated date.